Enhancement Request - Work Management Escalation Functionality for all Order Types
Last updated on FEBRUARY 28, 2017
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Enhance the MetaSolv Solution application in a manner that provides the functionality listed below for all order types:
- Escalation indicator.
- Work Queue view to flag all open tasks associated to an escalated order (suggestion: color coded/task row and add option for column).
- Ability to set an escalation path by task type for 1st, 2nd, 3rd level escalation.
- Email notification method for those designated in the task table or new task escalation table.
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