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Reprint Receipt Does Not Match Original Sales Receipt if Sales Associate ID is Changed (Doc ID 2239062.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Reprint receipt does not match the original sale receipt, if Sales Associate has been changed.

Steps to Reproduce:

1. On 'Sell Item' screen, scan 4 items.
2. Select 2 items, F4/Item > F4/Sales Assoc. and enter Sales Associate A.
3. F5/Transaction > F3/Sales Assoc. and enter Sales Associate B.
4. F6/Tender > F2/Cash.

On the original sales receipt, only item level sales associate A is printed after each item. On the reprint receipt, both item level sales associate A and transaction level sales associate B are printed after each item.

Changes

 

Cause

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