Reprint Receipt Does Not Match Original Sales Receipt if Sales Associate ID is Changed (Doc ID 2239062.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Reprint receipt does not match original sales receipt if sales associate was changed.

Steps to Reproduce:

1. On 'Sell Item' screen, scan 4 items.
2. Select 2 items, F4/Item > F4/Sales Assoc. and enter Sales Associate A.
3. F5/Transaction > F3/Sales Assoc. and enter Sales Associate B.
4. F6/Tender > F2/Cash.

On the original sales receipt, only item level sales associate A is printed after each item. On the reprint receipt, both item level sales associate A and transaction level sales associate B are printed after each item.

Cause

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