Unexpected Error When Moving from "Edit Selection" to "View And Save" (Doc ID 2239411.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 2.16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.16.2.0.0 version

Sometimes when moving from 'Edit selection' to 'View and Save' in 'New policy' an unexpected error occurs:

'Unexpected error occured: Incident POL-U-#7241-20170215_152653 created and the trace file is located at /ohi/dev/policies/logs/logback/trace/trace-POL-U-#7241-20170215_152653.log'


When this happens the application is frozen and all information entered for the new policy is lost. The user needs to restart the application and reenter the information.

Changes

 

Cause

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