Last updated on MARCH 06, 2017
Applies to:Oracle Health Insurance Enterprise Policy Administration - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version
Sometimes when moving from 'Edit selection' to 'View and Save' in 'New policy' an unexpected error occurs:
'Unexpected error occured: Incident POL-U-#7241-20170215_152653 created and the trace file is located at /ohi/dev/policies/logs/logback/trace/trace-POL-U-#7241-20170215_152653.log'
When this happens the application is frozen and all information entered for the new policy is lost. The user needs to restart the application and reenter the information.
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