My Oracle Support Banner

Oracle DIVArchive: Actors Offline in the Control GUI but Services are Still Running: Bad Tape Drive in the Library (Doc ID 2239676.1)

Last updated on MAY 07, 2018

Applies to:

Oracle DIVArchive - Version 5.8 and later
Information in this document applies to any platform.


DIVArchive manager requests are halted or extremely slow, and Actors are dropping offline at random.

When rebooting an actor, it takes much longer than usual due to an issue with a fibre channel connection

DIVArchive manager should be processing jobs normally with no issues, if actor services are running locally, the manager should show them as online.

The issue can be reproduced at will with the following steps:
1. Reviewing requests stuck in waiting for resources status in the Control GUI

2. Viewing the Actors in the Control GUI on the DIVArchive manager, the Actors having problems will show as offline




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.