DIVArchive Actors Crash But Services Are Still Running: Bad Tape Drive In The Library

(Doc ID 2239676.1)

Last updated on OCTOBER 28, 2017

Applies to:

Oracle DIVArchive - Version 5.8 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
DIVArchive manager requests are halted or extremely slow, and Actors are dropping offline at random.

When rebooting an actor, it takes much longer than usual due to an issue with a fibre channel connection

EXPECTED BEHAVIOR
-----------------------
DIVArchive manager should be processing jobs normally with no issues, if actor services are running locally, the manager should show them as online.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Reviewing requests stuck in waiting for resources status in the Control GUI

2. Viewing the Actors in the Control GUI on the DIVArchive manager, the Actors having problems will show as offline



Changes

 

Cause

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