My Oracle Support Banner

Transaction Lookup Is Not Working While Using Search By Credit/Debit Functionality For Debit Cards (Doc ID 2239757.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.


In Oracle Retail Point-of-Service (ORPOS) version 13.3.5 version, Transaction Lookup is not working while using Search by Credit/Debit functionality in ORPOS for Debit Cards.

This issue occurs when same card is used in Tender as a Credit Card in one transaction and as a Debit Card in other transaction having same sale line item.

Steps to reproduce:

Pre-requisite : Credit Card and Debit Card number should be same (Combo Card)
1. Perform two sale transactions with same item by using Debit Card in one transaction and Credit Card in other transaction.
2. Select F2 Return.
3. Select F2 Search.
4. Select F4 Credit/Debit.
5. Swipe the Debit Card used in step 1 and enter the item number from the sale transaction.
6. Date Range is set to All.
7. Credit transaction is returned in the result but debit transaction is not retrieved.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.