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Price Gets Zero For an Item Having Deal Discount In Suspend Resume Return Transaction (Doc ID 2239817.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1.2 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS), Item price gets zero for an item having deal discount in a suspended / retrieved return transaction.


Steps to reproduce the issue:

  1. Create a Discount rule in Back Office like Buy n of X for Z% off for item:<Item Number> for 20% off;
  2. Ring the item: <Item Number> and notice that the discount is applied;
  3. Link a customer to this transaction;
  4. Tender respective transaction;
  5. Return the above transaction but suspend it (do not tender the transaction);
  6. Retrieve the above suspended return transaction;
  7. Delete the item from receipt;
  8. Use the option "Return" and add the above sale transaction to be returned;
  9. Check the item and transaction details and notice that the reported issue is reproduced - item price is shown as "0".




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