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Error While Creating SA Using Start/Stop (Doc ID 2241214.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
SA - Service Agreement

On :  2.5.0.2.0 version, ENV - Environment, Test

When creating SA using Start/Stop  the following error occurs:

ERROR
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3, 59201
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An Email Address is required on the address override record. Please enter a valid email address.
Description: One of these two is true:
1) The Bill Route Type on this record has a Bill Routing Method of 'Email', or
2) The main customer on the Account has a Quote Route Type with a Quote Routing Method of 'Email'.


STEPS
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The issue can be reproduced at will with the following steps:
1. Person Address is provided in Person correspondence info tab
2. In ‘Persons’ tab in ‘Account ‘ Address source is indicated as ‘Person’ Bill Route Type – ‘Email’
3. Email and Address fetched properly – as expected.
4. In Start/Stop – one is not able to create & activate the SA – reported error occurs

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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