Approver Routing Requests Are Not Being Received and Approver Routing Admin Section Results in Submission Failed Error in Instantis EnterpriseTrack (Doc ID 2241732.1)

Last updated on MARCH 08, 2017

Applies to:

Instantis EnterpriseTrack - Version 16.1.3.0 and later
Instantis EnterpriseTrack Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a proposal with roles that have the setting "“Approval Required for Resource Allocation" set to Yes, the approvals are not being sent and as such cannot be approved. This means the proposal can't be advanced to a project.
In addition, when attempting to view the approval routing in the Admin area, the following error appears and the page does not load and a Submission Failed error message appears:

Submission failed.
findDivisionDescI18N: no desc for division=division_1
Evaluating response DCT.

NOTE: This error message may change depending on the root cause of this problem in the environment.

Changes

 

Cause

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