Disabling Aggregate Key Option On Status Report Keys Shifts Column Content in Instantis EnterpriseTrack (Doc ID 2241804.1)

Last updated on MARCH 08, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.3.0 and later
Instantis EnterpriseTrack - Version 16.1.3.0 and later
Information in this document applies to any platform.

Symptoms

When the Aggregate Key is disabled for Status Report Keys for Status Reports, certain information shifts to the left and is under the incorrect column.

EXPECTED BEHAVIOR
-----------------------
All information should be under the correct column regardless if Aggregate Keys are Enabled or Disabled for Status Report Keys on Status Reports.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into Instantis EnterpriseTrack as an Administrator with Permissions to run Status Reports
  2. Navigate to the Administration page
  3. Click the Keys link under the Status Report Configuration section
  4. Verify that no Aggregate Keys are in use or Disable them if they are
  5. Navigate to the Reports page
  6. Run a Status Report
    1. Save the Report
  7. Repeat steps 2 - 6 but Enable an Aggregate Key
  8. Compare the 2 same Reports
    1. The Report with the Aggregate Keys disabled has incorrect information displayed under columns that are correct when the Aggregate Keys are enabled

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accurately read Status Reports when the Aggregate Keys are Disabled

Changes

 

Cause

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