Assembler Issue - Receiver Always Shows Time Out Response (Doc ID 2241829.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Documaker - Version 12.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.5 version, Enterprise Edition

In case of Error - receiver always shows time out response

When a job fails in the Assembler process, the error is correctly logged in the Assembler/Receiver log, but no error is sent back to the Receiver process. Eventually (10 minutes in this case), the Receiver decides that the job has timed out and logs a timeout message.
And these jobs that are in the process of timing out are blocking other jobs from getting past the Receiver step, so the other jobs just wait until the prior jobs time out.

ERROR
-----------------------
Receiver log:
2017-01-09 18:25:21.880 UTC-FATAL-[Receiver_#1-T1-QueueReceiverWorker-9]-[QueueReceiverWorker.java:1123]-oracle.documaker.receiver.monitors.QueueReceiverWorker.logFatalErrorMessage: The operation has timed out for job 79: Timeout=600,000 milliseconds.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms