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V2.4 CM Help Document Gets A 404 Error When CC&B Help Link Is Clicked While On A CM User Interface. (Doc ID 2242055.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.4.0.3.0 [Release 2.4]
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
CM - Customer Modification
HTML - HyperText Markup Language
IE - Internet Explorer
URL - Uniform Resource Locator

On CCB 2.4.0.3.0 version, V2.4 CM Help document gets a 404 error when CC&B Help link is clicked while on a CM User interface.

When the CC&B Help button is clicked, the CM Help document should navigate to the specific page related to the current CM User interface the user is currently on (when the button was clicked). Instead, an error 404 is shown.
 

Solution

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In this Document
Goal
Solution
References


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