Admin Export Module Appears to Hang When Performing an Export of Resources in Instantis EnterpriseTrack

(Doc ID 2242629.1)

Last updated on MARCH 13, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.4.0 and later
Instantis EnterpriseTrack - Version 16.1.4.0 and later
Information in this document applies to any platform.

Symptoms

When using the Export Module in the Admin area and attempting to export Resources, the export appears to become stuck, and the progress count does not increase. This may lead users to believe the progress has stalled and the export is not working correctly.

Changes

 

Cause

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