CC&B Bill Segment Goes Into 'Error' State After MDM Sent Back The Usage Transaction With Info Except (Doc ID 2242775.1)

Last updated on MARCH 10, 2017

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.2 and later
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

CC&B Bill Segment goes into 'Error' State after MDM Sent back a Usage Transaction with INFO level exception details.

Expected: Usage Transaction with INFO level exception details is not expected to prevent billing. CC&B is expected to process the Usage Transaction successfully.
Actual: Bill Segment in CC&B is in ‘Error’ status after receiving Usage Transaction with INFO level exception details.

Changes

 

Cause

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