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CC&B Bill Segment Goes Into 'Error' State After MDM Sent Back The Usage Transaction With Info Except (Doc ID 2242775.1)

Last updated on AUGUST 26, 2022

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.2 and later
Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer Care and Billing (CCB) Bill Segment goes into 'Error' State after Meter Data Management (MDM) Sent back a Usage Transaction with INFO level exception details.

Expected: Usage Transaction with INFO level exception details is not expected to prevent billing. CC&B is expected to process the Usage Transaction successfully.
Actual: Bill Segment in CCB is in ‘Error’ status after receiving Usage Transaction with INFO level exception details.

Cause

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In this Document
Symptoms
Cause
Solution
References


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