Autovue Shows "Page can not be loaded" For MicroSoft Office Word 2003 File Format

(Doc ID 2243106.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Information in this document applies to any platform.

Symptoms

When view a office word 2003 file (*.doc), Autovue failed to open it and displays following error message:

ERROR
 Page can not be loaded

STEPS:
The issue can be reproduced at will with the following steps:
1. Log into Agile web client or Java client
2. Upload a *.doc file to attachment tab of any object
3. Choose the *.doc file, click view icon to start Autovue to load the file

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms