Autovue Shows "Page can not be loaded" For MicroSoft Office Word 2003 File Format

(Doc ID 2243106.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Information in this document applies to any platform.


When view a office word 2003 file (*.doc), Autovue failed to open it and displays following error message:

 Page can not be loaded

The issue can be reproduced at will with the following steps:
1. Log into Agile web client or Java client
2. Upload a *.doc file to attachment tab of any object
3. Choose the *.doc file, click view icon to start Autovue to load the file




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