Error In EM Gateway While Creating Service Without Any Rating Products (Doc ID 2243673.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 to 11.3.0.1.0 [Release 11.3.0]
Information in this document applies to any platform.

Symptoms

On : 11.3.0.0.0 version, EM Gateway

Error in EM Gateway while creating service without any rating products.


In an Integrated BRM-ECE environment where real time em gateway sync is enabled, while calling PCM_OP_CUST_MODIFY_CUSTOMER to create a service without any product attached to it, the following error occurs:

ERROR
-----------------------
2016-11-17 15:34:19.173 AEDT DEBUG - - - - Event name AccountStatusUpdate
2016-11-17 15:34:19.173 AEDT INFO - - - - Time taken to parse the document0
2016-11-17 15:34:19.175 AEDT DEBUG - - - - Update requests - [ProductUpdateRequestImpl{productId='8934484', oldPublicIdentifierList='[]', newPublicIdentifierList='[]', productType='', effectiveTime='null', isChargeOffering='false', purchasedOfferingId='', offeringId='', purchaseValidity='null', usageValidity='null', usageValidityRule='null', status='', packageReference='', lifecycleState='10100', expirationTime='1970-01-01T10:00+10:00[xxxxxxxxxxxxxx]', balanceId='', loginList='[]', itemList='{}', nextItemList='{}', groupAffiliatedEceProfileNames='[]', instantiatedTime='null', extendedAttributes='null', recurringBundleIdentifierInfo='null', isCustomerLevelOffering='false', externalRevision='0', poExternalRevision='0'}UpdateRequestImpl{customerId='8937236', revisionCheck=false, updateType=LIFECYCLE_STATE_UPDATE, msgId=2:vvss50059:testnap:62822:1:64:1479357257:1:root.0.0.0.1:::, event time=2016-11-17T13:16:57+11:00[xxxxxxxxxxxxxx]}]
2016-11-17 15:34:19.175 AEDT INFO - - - - Time taken for converting the payload 5 (msec)
2016-11-17 15:34:19.175 AEDT DEBUG - - - - Update request prepared - [BillingUnitUpdateRequestImpl{isBillingUnitCreate='true', accountingCycle='null', billingCycle='null', billFrequency='-1', businessProfileId='null', balanceId='8933460', balanceRev='1', ItemDetailsList='null', resourceToCreditProfileMap='{36=0}', billingState='0'}UpdateRequestImpl{customerId='8937236', revisionCheck=true, updateType=BILLING_UNIT_UPDATE, msgId=2:vvss50059:testnap:62822:1:64:1479357257:1:root.0.0.0.1:::, event time=2016-11-17T13:16:57+11:00[xxxxxxxxxxxxxx]}, ProductUpdateRequestImpl{productId='8934484', oldPublicIdentifierList='[]', newPublicIdentifierList='[]', productType='', effectiveTime='null', isChargeOffering='false', purchasedOfferingId='', offeringId='', purchaseValidity='null', usageValidity='null', usageValidityRule='null', status='', packageReference='', lifecycleState='10100', expirationTime='1970-01-01T10:00+10:00[xxxxxxxxxxxxxx]', balanceId='', loginList='[]', itemList='{}', nextItemList='{}', groupAffiliatedEceProfileNames='[]', instantiatedTime='null', extendedAttributes='null', recurringBundleIdentifierInfo='null', isCustomerLevelOffering='false', externalRevision='0', poExternalRevision='0'}UpdateRequestImpl{customerId='8937236', revisionCheck=false, updateType=LIFECYCLE_STATE_UPDATE, msgId=2:vvss50059:testnap:62822:1:64:1479357257:1:root.0.0.0.1:::, event time=2016-11-17T13:16:57+11:00[xxxxxxxxxxxxxx]}]
2016-11-17 15:34:19.208 AEDT DEBUG - - - - Update response received from server - [[MultiResponseEnvelopeImpl{responseLetter=[ResponseLetterImpl{content=UpdateResponseImpl{msgId='2:vvss50059:testnap:62822:1:64:1479357257:1:root.0.0.0.1:::', updateType=BILLING_UNIT_UPDATE, errorMsg=null, status=SUCCESS, {reasons=[]}}}{trackingContext=[TrackingContextImpl{chronicler=null}]}]}{responseLetter=[ResponseLetterImpl{content=UpdateResponseImpl{msgId='2:vvss50059:testnap:62822:1:64:1479357257:1:root.0.0.0.1:::', updateType=LIFECYCLE_STATE_UPDATE, errorMsg=oracle.communication.brm.charging.customer.CustomerException: CustomerMessageBundle-3000: No valid product can be found to apply Tariff for! | Error: RatingContext is 8934484, status=FAILED, {reasons=[]}}}{trackingContext=[TrackingContextImpl{chronicler=null}]}]}{correlationId=602121133197623301}]]
2016-11-17 15:34:19.211 AEDT DEBUG - - - - Output flist to be sent back -


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms