Dispatches Stopped, Application Performance Issues And Excessive SMAuto Logging In MWM v2 Due To Invalid Task Field Value (Doc ID 2243733.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

Customer has been experiencing system performance issues and excessive logging issues. Duispatches to mobile crews can take up to an hour or more and SMAuto log sizes have gone from a typical 25 MB per hour to a peak of 200 MB. Restarting the scheduler reduced the logs for a day but the logs are growing again and performance is still impacted.  No changes have been made to the system for some time.


Cause

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