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Error 'Access Violation (AVAA0-3404-E)' When Attempting to Launch an Added External Application from the P6 Tools Menu (Doc ID 2243830.1)

Last updated on JULY 25, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.2.0 to 16.2.6.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

When attempting to launch an added external application from the Tools menu, the following error occurs.

Event Code: AVAA0-3404-E
Message: Access violation at address 00000000023FD26B in module 'PM.exe'. Read of address 0000000000000040


The issue can be reproduced at will with the following steps:

  1. Configure the registry to add an external application to P6 Professional per Doc ID 894133.1 - How To Add An External Application (Word, Excel, etc) To Project Management Tools Menu.
  2. Login to P6 Professional.
  3. Go to the Tools menu.
  4. Click on the application option that was added.
  5. View reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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