Error 'Access Violation (AVAA0-3404-E)' When Attempting to Launch an Added External Application from the P6 Tools Menu
(Doc ID 2243830.1)
Last updated on JULY 25, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 18.104.22.168 to 22.214.171.124 [Release 16.2]
Information in this document applies to any platform.
When attempting to launch an added external application from the Tools menu, the following error occurs.
Event Code: AVAA0-3404-E
Message: Access violation at address 00000000023FD26B in module 'PM.exe'. Read of address 0000000000000040
The issue can be reproduced at will with the following steps:
- Configure the registry to add an external application to P6 Professional per Doc ID 894133.1 - How To Add An External Application (Word, Excel, etc) To Project Management Tools Menu.
- Login to P6 Professional.
- Go to the Tools menu.
- Click on the application option that was added.
- View reported error.
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