PDF Documents And Custom Prints Publishing To Document Manager With 0 Kilobytes (KB) (Doc ID 2243859.1)

Last updated on MARCH 21, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.1.0.0 to 17.3 [Release 16.1 to 17.3]
Primavera Unifier - Version 16.1.0.0 to 16.2.0.0 [Release 16.1 to 16.2]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 16.1.0.0, 16.2* and 17.3.0.0

Expected Result: When a record is creates a PDF, and/or Custom Print, file it should be placed in the Document Manager (DM) with some file size greater than 0 kilobytes (KB) and be able to be opened.

Actual Result: A 0 kilobyte (KB) file is being created and placed in the Document Manager, and it cannot be opened.

To reproduce: Trigger an event that creates the file and publishes it to the DM, note that the file in the DM is 0 kilobytes (KB) and cannot be opened.

Cause

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