Intermittent JS Error "Object Doesn't Support Method "ToString" In LRUcache
(Doc ID 2244606.1)
Last updated on SEPTEMBER 28, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and laterOracle Utilities Framework - Version 4.3.0.2.0 to 4.3.0.4.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version, ENV - Environment
Intermittent Errors in UI Maps
Different errors encountered in different scenarios.
Steps To Replicate:
The issue can be reproduced at will with the following steps: Case logs page
1. Sample Error 1: Object doesn't support property or method "toString"
1a. After clicking the OK button, the error below would appear right after.
Error:
Error moving data from "$caseId" to "CM_Case/caseId".
TypeError: Unable to get property "documentElement" of undefined or null reference.
2. Sample Error 2: Unable to get property "object" of undefined or null reference.
2a. After clicking the OK button, the error below would appear right after.
Error:
TypeError: Unable to get property "documentElement" of undefined or null reference.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |