Diva Manger GUI Throws CRITICAL: A Mount / Dismount Operation Has Failed Due to a Library Failure (Doc ID 2245196.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle DIVArchive - Version 7.2 and later
Information in this document applies to any platform.

Symptoms

When opening the DIVA Control GUI the following message is displayed:

System Alert
-----------------------
CRITICAL: A mount /dismount operation has failed due to a library failure

The robot_SCSI.log shows:

---------------------------------------------------------------------------------------------------------- 

07/11/16;08:05:38;0;CDismountThread; CDismountThread : UnmountMediumInto retry = 4;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : UnmountMediumInto -> Source = 264 Destination = 1064;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : Command buffer is Size = 12 Content = a5 00 00 00 01 08 04 28 00 00 00 c0 ;
07/11/16;08:05:38;0;SCSIDevice;p_Command = Size = 12 Content = a5 00 00 00 01 08 04 28 00 00 00 c0 ;
07/11/16;08:05:38;0;SCSIDevice;p_Response = Size = 0 Content = ;
07/11/16;08:05:38;0;SCSIDevice;Device not ready : in process of becoming ready.,SenseKey=0x02, ACS=0x04, ACSQ=0x01;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : UnmountMediumInto -> SCSIDeviceException: Device not ready : in process of becoming ready.,SenseKey=0x02, ACS=0x04, ACSQ=0x01, code 990 ()

Cause

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