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Diva Manager GUI Throws CRITICAL: A Mount / Dismount Operation Has Failed Due to a Library Failure (Doc ID 2245196.1)

Last updated on JANUARY 15, 2019

Applies to:

Oracle DIVArchive - Version 7.1 to 7.6 [Release 7.1 to 7.6]
Information in this document applies to any platform.

Symptoms

When opening the DIVA Control GUI the following message is displayed:

System Alert
-----------------------
CRITICAL: A mount /dismount operation has failed due to a library failure

The robot_SCSI.log shows:

---------------------------------------------------------------------------------------------------------- 
07/11/16;08:05:38;0;CDismountThread; CDismountThread : UnmountMediumInto retry = 4;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : UnmountMediumInto -> Source = 264 Destination = 1064;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : Command buffer is Size = 12 Content = a5 00 00 00 01 08 04 28 00 00 00 c0 ;
07/11/16;08:05:38;0;SCSIDevice;p_Command = Size = 12 Content = a5 00 00 00 01 08 04 28 00 00 00 c0 ;
07/11/16;08:05:38;0;SCSIDevice;p_Response = Size = 0 Content = ;
07/11/16;08:05:38;0;SCSIDevice;Device not ready : in process of becoming ready.,SenseKey=0x02, ACS=0x04, ACSQ=0x01;
07/11/16;08:05:38;0;MediaChanger; MediaChanger : UnmountMediumInto -> SCSIDeviceException: Device not ready : in process of becoming ready.,SenseKey=0x02, ACS=0x04, ACSQ=0x01, code 990 ()

The robot manager logs could show in case of mount failures:

27/02/18;13:49:15;1453857;2086;RobotManagerCallbacks;onMountCallback(int connectionId = 0, int requestId = 1453857, int status = 65, int mountDuration = 600066);

or for dismount failures:

09/01/19;10:07:03;976615;RobotManagerCallbacks;void onDismountCallback(int connectionId = 0, int requestId = 976615, int status = 65, string dismountedTape = , int dismountDuration = 6000);

 

 

Changes

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Cause

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