FinalActionScreen Transactions Deleting Policy Field Data When Processed

(Doc ID 2245517.1)

Last updated on MARCH 17, 2017

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  10.2.0  branch, Activity

Actual Behavior
Transactions that are processed via the Final Action screen are deleting policy field data.

Expected Behavior
Transactions that are processed via the Final Action screen should not delete policy field data.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Case, Search
2. Select a Case from a plan with Final Action Screen configured
3. Click on the application
4. Click on Final Action tab
5. Select any Final Action Activity
Before clicking "OK" run SQL queries to verify Policy Field information exist:
Ex.
SELECT * FROM AsPolicy WHERE PolicyNumber = '[policynumber]'
SELECT * FROM AsPolicyField WHERE PolicyGuid = '[policyGUID]'
6. Click OK and rerun the queries

Business Impact
Due to this issue, users cannot process Final Action Activities or data will be lost.

Changes

 

Cause

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