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Manual Transaction Discount Is Applied Incorrectly on a Return Transaction (Doc ID 2246450.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point-of-Service (ORPOS), manual transaction discount is applied incorrectly to the return items.

Steps to Reproduce:

1. F2/Return > F3/No Receipt.
2. Enter an item (ex: 4321).
3. Select the return reason code and link a customer.
4. Scan 2 other items (ex: 908 and 909).
5. F8/Pricing > F4/Discount > F3/AMT Transaction.
6. Enter the Discount Amount (ex: 25.00).

Note that the $25.00 discount was applied to the return item 4321 also. Manual discounts at the transaction level should not be applied to return line items.

Changes

 

Cause

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