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XML ServiceRequest Failed Error at Product Browser (Doc ID 2246536.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Argus Safety Japan - Version 8.1 to 8.1 [Release 8.1]
Information in this document applies to any platform.

Symptoms

After installed new Argus Safety environment, company products cannot be searched on Product Browser at Case Actions >> New.

Product Browser can be opened but blank at the time when opened.
When try to search products, a dialog opens with message and products are not searched.

Message on dialog:

XML ServiceRequest failed.
Argus Safety Web Server of this environment was installed with Oracle Client version 12.1.0.2.

This symptom is observed on both English UI and Japanese UI.

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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