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XAI Inbound Changes Two Space Characters To One Space Due To Default Data Trim And Normalization (Doc ID 2246583.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.4.0 [Release 4.3]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
XAI - XML Application Integration
CCB/CC&B - Oracle Utilities Customer Care and Billing
FA - Field Activities

On : 2.3.0.0.0 version, M2 Activities

MWM 2.3 XAI Inbound Seems to Change Two Space Characters to One

Users reported that the CCB Updates were failing on some activities. FA's showed completed in MWM but Mobile User Onsite (MUOS) in CCB. An error was found in the outbound message. The message indicated that the meter read failed. Further research found that the badge number, which contains two spaces, only has one space after passing through the XAI submission. This works in MWM 2.1 production system.

When the developer traced into the issue there appeared to be an error in M2-MaintainUtilityActByHost.

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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