Event Level Adjustment For Delayed Event, Getting Posted With "0" Amount While Posting Adjustment. (Doc ID 2247108.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.8.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In the Balance tab, Bill details, in the A/R actions applied to this item section, one should be able to see the adjustment details with the amount zero.
Event level adjustment for delayed event, getting posted with "0" amount while posting adjustment with tax only option.

EXPECTED BEHAVIOR
-----------------------
The adjustment event must not be getting created with amount 0.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to customer center.
2. Search for an account which has delayed event rated using ECE.
3. Go to balance tab, click on Bill, and the event associated with this bill.
4. Use Action tab to select “Adjust Selected Events”. New window pops up with a couple of options to do adjustment on the selected events.
5. Select the check box with “Adjust taxes only” option. Click on OK. Customer center will ask for confirmation and click on YES tab.
6. Go back to Balance tab, Bill details, in the “A/R Actions Applied to This Item” section, should be able to see the Adjustment details with the Amount zero.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms