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Schedule Manager Rejecting Updates And Dispatches Delayed More than 20 Minutes (Doc ID 2247861.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.6 to 2.3.0.0.0 [Release 2.1 to 2.3]
Oracle Real-Time Scheduler - Version 2.1.0.6 to 2.3.0.0.0 [Release 2.1 to 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.1.0.6 version, Scheduling

There are high priority field activity (FA's) being created in CCB and when they get into MWM the FA's have high priority. But the FA's are not getting Dispatched to the crew within 20-30 min window.

In the Threadpoolworker logs, there are around 20-25 minutes of scheduler updates being rejected for these FA's.

- 2017-03-01 10:11:57,196 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:12:52,603 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:13:56,299 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:14:56,988 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:15:51,137 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:16:53,878 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:17:47,998 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:18:43,107 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:19:36,934 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1
- 2017-03-01 10:20:46,120 [FSMH1:SchedulerManager] INFO (scheduler.process.SchedulerManagerImpl_ISD) Schedule update received: rejected for Scheduler1

Cause

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In this Document
Symptoms
Cause
Solution
References


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