Getting "Unable to Connect to the Database..." Error When Logging into Visualizser Using P6 Pro Cloud Connect Driver (Doc ID 2247961.1)

Last updated on MAY 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.2 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Getting the error "Unable to Connect to the Database.  Please run the Database Configuration tool or contact your administrator" when logging into Visualizer outside of P6 Professional using the P6 Professional Cloud Connect Driver.

Cause

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