Errors Creating PSR Orders in Bulk Using createOrderByValueRequest XML API; UnhandledProcessException, HTTP 500, java.net.SocketTimeoutException: Read timed out and java.lang.NullPointerException (Doc ID 2248592.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

MetaSolv Solution version 6.2.1

When attempting to create PSR orders in bulk using the createOrderByValueRequest XML API, several UnhandledProcessException, HTTP 500 due to SOAP fault, java.net.SocketTimeoutException: Read timed out and java.lang.NullPointerException errors are thrown.  This process normally works, but creating multiple PSR orders keeps throwing the errors.  It has been observed that the process works as expected when creating PSR "shell orders" having no products, but fails when importing service items on the order.


Error in the ${SERVER}.mss.log

Recreation Steps

Create PSR orders in bulk using the createOrderByValueRequest XML API.


Business Impact

Due to this issue, PSR orders cannot be created in bulk using the createOrderByValueRequest XML API.

Changes

Cause

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