Attachment Actions Failing Intermittently With Error Code 60086 in Agile PLM (Doc ID 2248687.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

When run a  process extension(PX) to attach a plain text file to the change order, it failed intermittently with error code 60086

ERROR
Caused by: Error code : 60086
Error message : Call APIException.getRootCause() for details.
Root Cause exception : java.lang.NullPointerException

at com.agile.api.pc.Session.createError(Session.java:1925)
at com.agile.api.pc.attachment.IFSOutputStream.copyFrom(IFSOutputStream.java:93)
at com.agile.api.pc.attachment.IFSOutputStream.copyFrom(IFSOutputStream.java:115)
at com.agile.api.pc.TableAttachment.uploadFile(TableAttachment.java:886)
at com.agile.api.pc.TableAttachment$AddFiles2Action.doSdkAction(TableAttachment.java:724)
at com.agile.api.common.SDKAction.run(SDKAction.java:23)
at com.agile.api.common.Security.doAs(Security.java:59)
at com.agile.api.common.Security.doAs(Security.java:109)
at com.agile.api.pc.TableAttachment.addFiles2(TableAttachment.java:483)
at com.agile.api.pc.TableAttachment.createNewBlob2(TableAttachment.java:459)
at com.agile.api.pc.TableAttachment.doCreateServerRowWithParam(TableAttachment.java:363)
at com.agile.api.pc.Table.createTableRow(Table.java:238)
at com.agile.api.pc.TableAttachment.createTableRow(TableAttachment.java:169)
at com.agile.api.pc.Table.createRow(Table.java:202)

STEPS
The issue can be reproduced at will with the following steps:
1. Deploy a PX which is to attach a file
2. Run the PX
3. Sometimes it worked,sometimes it failed.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot attach a file with PX

Cause

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