Error: "NMFTU-3909-3: No mapping for the Unicode character exists in the target multi-byte code page" When Exporting XER or When Viewing Notebook Topics

(Doc ID 2248963.1)

Last updated on DECEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to export a project to XER, or viewing notebook topics in the pro client after re-importing the XER, the following error occurs.

ERROR

Event Code: NMFTU-3909-3
Message: No mapping for the Unicode character exists in the target multi-byte code page

"TCVirtualTable.ProcessLoadDelayedMemo: table=(Activty Notebook), Exception=(No mapping for the Unicode character exists in the target multi-byte code page), sql=(SELECT memo_id, task_memo from taskmemo WHERE (memo_id IN (SELECT PK_ID FROM UPKLIST WHERE SESSION_ID = 97643 AND CONTEXT_ID = 2)) and task_memo is not null)"

STEPS

The issue can be reproduced at will with the following steps:

  1. Import the a project into P6V7 (Oracle DB).
  2. Export the DB and Import into a new DB instance on another server.
  3. Upgrade to 16.2 EPPM.
  4. Patch to 16.2.4.0 EPPM.
  5. Connect to the newly restored and upgraded DB via Pro Client.
  6. Attempt to view the notebooks for the project at the project level.

Changes

 

Cause

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