Error: "NMFTU-3909-3: No mapping for the Unicode character exists in the target multi-byte code page" When Exporting XER or When Viewing Notebook Topics
Last updated on FEBRUARY 21, 2018
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
When attempting to export a project to XER, or viewing notebook topics in the pro client after re-importing the XER, the following error occurs.
Event Code: NMFTU-3909-3
Message: No mapping for the Unicode character exists in the target multi-byte code page
"TCVirtualTable.ProcessLoadDelayedMemo: table=(Activty Notebook), Exception=(No mapping for the Unicode character exists in the target multi-byte code page), sql=(SELECT memo_id, task_memo from taskmemo WHERE (memo_id IN (SELECT PK_ID FROM UPKLIST WHERE SESSION_ID = 97643 AND CONTEXT_ID = 2)) and task_memo is not null)"
The issue can be reproduced at will with the following steps:
- Import the a project into P6V7 (Oracle DB).
- Export the DB and Import into a new DB instance on another server.
- Upgrade to 16.2 EPPM.
- Patch to 126.96.36.199 EPPM.
- Connect to the newly restored and upgraded DB via Pro Client.
- Attempt to view the notebooks for the project at the project level.
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