Linked Mail Count Not Correctly Reflected For Project/Shell Mailbox Items (Doc ID 2249424.1)

Last updated on APRIL 17, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.1.0.0 to 17.4 [Release 16.1 to 17.4]
Primavera Unifier - Version 16.1.0.0 to 16.2.0.0 [Release 16.1 to 16.2]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 16.1.1.0 or 17.2.0.0

The Linked Mail count is not correctly reflected.

When items from the Project/Shell Mailbox are added/removed to the BP record's Linked Mail the number is not correctly reflected.

E.g., The count shows (0) items linked, but when the Linked Mail window is opened there are (2) items found therein -or- the count shows (2) items linked, but when the Linked Mail window is opened there are (0) items found therein.

Note: The issue exists only when adding/removing items from the Project/Shell Mailbox. For Mail and My uMails the issue is not present.

Cause

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