CC&B General Performance troubleshooting
(Doc ID 2250178.1)
Last updated on MAY 16, 2018
Applies to:Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
This document is a brief overview of the steps customers can take to locate and pinpoint the cause of performance issues in ccb. It should be noted that due to the complex nature and involvement required with performance issues (especially intermittent performance and slowness cases), onsite troubleshooting by oracle consulting or the black belt team may be required. They can be engaged by Contacting the Delivery Director for your region:
***For Americas - Kay Tarpley firstname.lastname@example.org,
***For EMEA - Adrian Patrick email@example.com,
***For Asia - Vikram Oberoi, firstname.lastname@example.org, ; Amit Dua, email@example.com,
***For Australia/New Zealand - Adam Levin, firstname.lastname@example.org, or Matthew Gleeson, email@example.com,
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