POS UI Values Getting Lost After Pressing Device Status Screen And Returned To The Original Screen (Doc ID 2250399.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.3.3 and later
Information in this document applies to any platform.

Symptoms

POS UI values are getting lost after pressing Status link and closing the Device Status screen and returned to the original screen screen.

Steps to reproduce:
1. Login to "POS F3"
2. Press "Customer F7" >> "Find F2" >> "Cust. Info. F4"
3. Enter Customer Search details
4. Click on "Online" link on the Status Region
5. Click "Enter Ok" on the 'Device/Database Status' window
6. Notice that the Customer Search details entered in Step 3 are lost

Changes

 

Cause

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