Payment Event Not Updating The Payment Number (Doc ID 2251105.1)

Last updated on APRIL 12, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

 When adding additional payments on the Payment Event Page, it updates the total payment amount and number of tenders but it does not update the number of payments without hitting save.

This is very confusing for the CSR if they have multiple payments and the header shows one less than the actual number of payments.


Cause

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