Phone Update Does Not Work With Legacy Contact
(Doc ID 2251545.1)
Last updated on OCTOBER 01, 2018
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Oracle Utilities Customer Self Service - Version 126.96.36.199 and later
Information in this document applies to any platform.
Using OUCSS 188.8.131.52 with CCB 184.108.40.206, the Phone Update feature does not work. It would appear that it does not work because the script WX-PhoneUpd needs the following Boolean value to be populated as 'Y' in the schema: isUsingLegacyContact
Note this is only a problem on UPDATE action. The READ action has logic to correctly populate this value see Step 20 of WX-PhoneMain.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document