Agile File Manager Crashes when uploading file attachment Photo taken by iPhone 7. (Doc ID 2251870.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.1.2 version, Folders, Files & Attachments

When attempting to upload a picture file taken by iPhone 7 Plus,
the following error occurs.

ERROR
-----------------------
The preferred file server: xxx is down.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Thumbnail function for Agile
2. Use iPhone 7 Plus to take a photo
3. Upload the photo to computer, then user uploads to Agile
4. Tomcat crashes suddenly



Cause

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