My Oracle Support Banner

Agile File Manager Crashes when uploading file attachment Photo taken by iPhone 7. (Doc ID 2251870.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.1.2 version, Folders, Files & Attachments

When attempting to upload a picture file taken by iPhone 7 Plus,
the following error occurs.

ERROR
-----------------------
The preferred file server: xxx is down.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Thumbnail function for Agile
2. Use iPhone 7 Plus to take a photo
3. Upload the photo to computer, then user uploads to Agile
4. Tomcat crashes suddenly



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.