OUCSS-Base Financial History Displays Incorrect Adjustment Cancellations (Doc ID 2252207.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

The Financial History page in OUCSS is showing incorrect adjustment cancellation information.  Currently, it is showing adjustment cancellations if the adjustment wasn’t billed yet. However, it
should display adjustment cancellations only if they have previously been billed. We should NOT be displaying adjustment cancellations that haven’t been swept into a bill as the customer has no
information about these charges.

Changes

 

Cause

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