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OUCSS-Base Financial History Displays Incorrect Adjustment Cancellations (Doc ID 2252207.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.1.0.2 and later
Information in this document applies to any platform.

Symptoms

The Financial History page in OUCSS is showing incorrect adjustment cancellation information.  Currently, it is showing adjustment cancellations if the adjustment was not billed yet. However, it
should display adjustment cancellations only if they have previously been billed. We should NOT be displaying adjustment cancellations that have not been swept into a bill as the customer has no
information about these charges.

Cause

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In this Document
Symptoms
Cause
Solution
References


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