OUCSS-Base Financial History Displays Incorrect Adjustment Cancellations
Last updated on APRIL 11, 2017
Applies to:Oracle Utilities Customer Self Service - Version 184.108.40.206 and later
Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
The Financial History page in OUCSS is showing incorrect adjustment cancellation information. Currently, it is showing adjustment cancellations if the adjustment wasn’t billed yet. However, it
should display adjustment cancellations only if they have previously been billed. We should NOT be displaying adjustment cancellations that haven’t been swept into a bill as the customer has no
information about these charges.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms