OUCSS-Base Financial History Displays Incorrect Adjustment Cancellations
(Doc ID 2252207.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Oracle Utilities Customer Self Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
The Financial History page in OUCSS is showing incorrect adjustment cancellation information. Currently, it is showing adjustment cancellations if the adjustment was not billed yet. However, it
should display adjustment cancellations only if they have previously been billed. We should NOT be displaying adjustment cancellations that have not been swept into a bill as the customer has no
information about these charges.
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