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The "Create Start Menu Item" Component Step of the P6 EPPM Configuration Wizard Fails When Installing P6 EPPM on Windows 2012 R2 Server (Doc ID 2252418.1)

Last updated on APRIL 25, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to install and configure P6 EPPM on Windows 2012 R2 Server, the following error occurs:

ERROR

Create Start Menu items [step]

This tool can only create items in the Start Menu for Windows Server 2003 and 2008.

 

STEPS TO REPRODUCE

1. Run setup.exe in the P6 EPPM installation media, then the installation and configuration wizard is launched.
2. Enter all required information.
3. Finally the configuration wizard completes, but the step "Create Start Menu items" shows a cross icon.

Cause

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In this Document
Symptoms
Cause
Solution
References


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