Webservice Calls Drop Intermittently (Doc ID 2252429.1)

Last updated on APRIL 13, 2017

Applies to:

Primavera Unifier - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Primavera Unifier Cloud Service - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

Web services call do not connect all the time and within the log files there will be errors see of the connection dropping.

Excerpt from Unifier log files:

com.sun.mail.iap.ConnectionException: * BYE JavaMail Exception:
java.net.SocketTimeoutException: Read timed out~
javax.mail.MessagingException: * BYE JavaMail Exception:
java.net.SocketTimeoutException: Read timed out;
nested exception is:
com.sun.mail.iap.ConnectionException: * BYE JavaMail Exception:
java.net.SocketTimeoutException: Read timed out
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:663)
at javax.mail.Service.connect(Service.java:295)
at
com.skire.studio.taskdefs.WorkflowTask.collectactionemail(WorkflowTask.java:95
89)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms