Team Member Users Not Able to Add Existing Tasks, and/or the Server Crashes (Doc ID 2253495.1)

Last updated on APRIL 19, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.5.0 to 16.2.5.0 [Release 16.1 to 16.2]
Information in this document applies to any platform.

Symptoms

Actual Behavior

With 50+ users logged into Team Member, either system resources are consumed to the point that the server crashes, or users are not able to add an existing task.

Expected Behavior

 Team Member should respond consistently and without delays.

 

This issue can be reproduced using the following steps.

One of the following occurs when a user logs into Team Member:
A.

  1. Click Add > Existing task
  2. After a minute or so, a pop-up window appears for "Add existing task to timesheet" but no tasks are shown.
  3. Close pop-up window
  4. Click Add > Existing task
  5. After about 2 minutes, a large list of tasks appear for selection.

B.

  1. Click Add - Existing task
  2. Pop-up window never appears
  3. After about a minute the user may be able to click on something else, or the browser locks up and the browser task must be ended.

 

Changes

 

Cause

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