Refresh Agile PLM Test Environment; IFSUSER Account Is Locked & Unable to Upload/Get Attachments

(Doc ID 2254930.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

 

Refresh Test Environment; IFSUSER Account Is Locked & Unable to Upload/Get Attachments.

Receive the following notification:
email message
---------------------
From: Agile_Test_Attendant@abc.com
Sent: Tuesday, March 28, 2017 8:24 AM
To: jeff
Subject: User account ifsuser has been locked

User account ifsuser ( ifsuser) has been locked since this user has reached the maximum number of
failed logon attempts. Please reset the login password for this user.

Access the following URL to see ifsuser:
http://xyz.abc.com:7001/Agile/PLMServlet?action=OpenEmailObject&classid=11
605&objid=21860

stdout.log shows the following error:
FILE MANAGER ERROR
-----------------------

2017-03-27 13:22:41 Commons Daemon procrun stdout initialized

******************************************************************************************************************
 *** File Manager Initialization failed ***
Reason :Error downloading information from Agile.

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations ->
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*********************************************************************************************************************
STEPS
-----------------------
The issue can be reproduced at will with the following steps:

(Refresh Test Agile Instance )
1. Login into Web Client
2. Search for an existing attachment file
3.Open an Attachment
4. Receive email message:
    User account ifsuser ( ifsuser) has been locked since this user has reached the maximum number of
    failed logon attempts. Please reset the login password for this user.

Changes

 Refresh Test Environment

Cause

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