Synchronization Job in Primavera Gateway Remains In Progress Status Even Though Child Jobs Have Completed Successfully Or With Failure (Doc ID 2255157.1)

Last updated on JUNE 06, 2017

Applies to:

Primavera Gateway - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The parent synchronization job gets stuck with the Last Run status as In Progress.

EXPECTED BEHAVIOR
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Synchronization jobs should be initiated and completed successfully.

STEPS
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The issue can be verified with the following steps:

  1. Navigate to Synchronization page.
  2. See Some Sync jobs are with the Last Run status as In Progress, and according to the Last Run timestamps, they were initiated long time ago.

BUSINESS IMPACT
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The issue has the following business impact: Due to this issue, users cannot complete the synchronization jobs.

Cause

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