Setting a Discount Model to Inactive Causes Other Discount Models to be Inactive (Doc ID 2256126.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

On all versions of Oracle Communications Billing and Revenue Management, when deactivate a discount model, other discounts owned by the account stopped working resulting in the end user being charged extra.

Example scenario:

1. On a given account, there are two discount models among others:

• DM.1
• DM.2

2. When both discount models are active, there are no issues and everything operates as expected

3. When DM.1 is set to INACTIVE and a realtime event comes for discounting, DM.2 is not appliedHere are observations from the logs:

The following is observed in the logs:

1. From the cm.pinlog, there is a call to discounting:

Cause

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