Rules Palette Authentication Failure In Citrix

(Doc ID 2256538.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle Insurance Rules Palette - Version 10.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : Oracle Insurance Rules Palette v10.2.0.13 (RP) in a Citrix environment

Reported Behavior
Users are able to launch Rules Palette from Citrix without issue. Once Palette is launched users can open one of several environments.
However, after a short amount of time, if a user exits an environment and tries to log back into the same environment or another environment they receive "Failed to authenticate the user details."

Steps to Reproduce
Issue could not be reproduce locally - specific to client's environment.

Changes

Cause

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