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Slow performance in RDC DE while entering data / 'Error XMLHttp error code 12019' error (Doc ID 2256622.1)

Last updated on JULY 17, 2018

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.0 to 5.1.0 [Release 4.6.0 to 5.1]
Information in this document applies to any platform.

Symptoms

Personnel across different clinical sites experience slow performance when navigating between CRFs and entering data. The clinical sites have good internet connection (100 mbps) but the problem is intermittent.

The error message 'Error XMLHttp error code 12019' is encountered while entering data in RDC when slow performance issue is encountered:

 

 

In the alert.log we cans errors such as :

 

 

 

Cause

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