Actor not connected to the manager but service is running (Doc ID 2256651.1)

Last updated on MAY 22, 2017

Applies to:

Oracle DIVArchive - Version 7.2 and later
Information in this document applies to any platform.

Symptoms


Actor shows offline in control GUI although the actor service is running

The actor logs showed that the service stale at the point of scandriving the drives.

Checking the list drives in the device manager and not all drives showing up.

Trying to do a scan of the hardware the process entered in not responding mode.

Cause

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