My Oracle Support Banner

Deleted Accounts Are Still Present In The "issadmin.sh --autobootaccounts --listaccountlistfile" Output (Doc ID 2257291.1)

Last updated on JULY 25, 2018

Applies to:

Oracle Communications Indexing and Search Service - Version 1.0.5.18.0 and later
Information in this document applies to any platform.

Symptoms

On:  Oracle Communications Indexing and Search Service 1u5-29.15600(1.0.5.29.0)

Deleted accounts are still listed in the output from:  issadmin.sh --autobootaccounts --listaccountlistfile

A UAT backend Message store was decommissioned.  All those accounts were moved to a replacement system by rehostuser, but NOT using the switches to also move the index.  It was realized that the proper setup of ISS config on that replacement system was not performed, so it was performed.

The ISS server was NOT replaced.  Its config was just changed to allow connections from this new backend.
The server was restarted, so it was expected that users were not started to be bootstrapped right away. 

But the following was noticed on the index server:

issadmin.sh --listbrief only lists a few accounts, which makes sense.  From its perspective, all those accounts were deleted on the old backend.  Since ISS was not configured on the replacement backend, it has not seen their "replacement".  So they should just be deleted.  That seems to have worked properly.

However...

m-index1:/gcs/app/mail/logs$ issadmin.sh --autobootaccounts --listaccountlistfile | tail

# count: 1 :;;;;;mail1.domain.com;imusertest31280
;;;;;mail1.domain.com;imusertest4986
# count: 1 :;;;;;mail1domain.com;imusertest4986
;;;;;mail1.domain.com;tier2advisors2
# count: 1 :;;;;;mail1.domain.com;tier2advisors2
;;;;;mail1.domain.com;imusertest16030
# count: 1 :;;;;;mail1.domain.com;imusertest16030
;;;;;mail1.domain.com;imusertest712
# count: 1 :;;;;;mail1.domain.com;imusertest712
# --autobootaccounts found 919 accounts


mail1.domain.com is the hostname of the old backend.  The replacement is mail2.domain.com.

After a couple more days, the output had shrunk considerably:

ma-index1:/var/tmp$ issadmin.sh --autobootaccounts --listaccountlistfile | tail

# count: 1 :;;;;;mail1.domain.com;imusertest31280
;;;;;mail1.domain.com;imusertest4986
# count: 1 :;;;;;mail1.domain.com;imusertest4986
;;;;;mail1.domain.com;tier2advisors2
# count: 1 :;;;;;mail1.domain.com;tier2advisors2
;;;;;mail1.domain.com;imusertest16030
# count: 1 :;;;;;mail1.domain.com;imusertest16030
;;;;;mail1.domain.com;imusertest712
# count: 1 :;;;;;mail1.domain.com;imusertest712
# --autobootaccounts found 6 accounts

The users were all moved from mail1 to mail2 on April 3 thru April 6.  It wasn't until some time on April 15-17 that the autoboot list started getting cleaned up.

Changes

A new backend message store was configured.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.