All Tasks Approved But Timesheet Status Is Submitted - Instantis EnterpriseTrack (Doc ID 2257433.1)

Last updated on APRIL 21, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.0.0 and later
Instantis EnterpriseTrack - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Timesheet for Resource is displaying all Activities and Non-Project Time Reporting Categories as Approved. However Status of the Timesheet shows Submitted.


STEPS to reach/verify this issue:
-----------------------
Timesheet Resource
1. Login as Resource with Timesheet permission
2. Enter time as appropriate for projects and non-project time
3. Submit the Timesheet for approval
-----------
For Each of the Approvers of said Timesheet
1. Login as Timesheet Approver
2. Navigate to Timesheets, View approvals to be made
3. Approve Timesheet for Resource Above
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For Administrative User
1. Login as Administrative Account
2. Navigate to Timesheet
3. Run the report to verify timesheets are ready for locking
4. Report Returns a timesheet that has been submitted, yet not approved
5. Investigate this Timesheet
6. Notice all rows show Approved, but Status shows Submitted


BUSINESS PROCESS IMPACT
-----------------------
Due to this issue, users cannot ** Close the Period of the Timesheet week as this action will CANCEL the timesheet, but all the work appears to be completed.

** Reference Oracle Instantis Instantis EnterpriseTrack Documentation for the section Setting a Timesheet Close Period version in your environment for an explanation of this function.

Changes

 

Cause

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