AgileRealm Pop-Up Window When Launching Web Client (Doc ID 2257491.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When customer launches Agile PLM, an AgileRealm window pops up and asks for username and password.

Two different things happen inconsistently when launching Agile PLM
 
Scenario A. The popup/login box appears. Customer uses our Agile credentials and it logs us immediately into the webclient. We never see the normal web client login screen.
 
Scenario B. The  popup/login box appears. Customer use our Agile credentials and it takes us to the normal web client login in screen. We enter our Agile credentials again. It gives us the "Error 404-- Not Found" message.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms