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AgileRealm Pop-Up Window When Launching Web Client (Doc ID 2257491.1)

Last updated on MAY 31, 2019

Applies to:

Oracle Agile Product Collaboration - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When customer launches Agile PLM, an AgileRealm window pops up and asks for credentials.

Two different things happen inconsistently when launching Agile PLM
 
Scenario A. The popup/log in box appears. Customer uses Agile credentials and it logs in immediately into the webclient. User's never see the normal web client log in screen.
 
Scenario B. The  popup/log in box appears. Customer use the Agile credentials and it takes user's to the normal web client log in in screen. They enter the Agile credentials again. It gives them the "Error 404-- Not Found" message.



EXPECTED BEHAVIOR
-----------------------
There should be no AgileRealm window for credentials. It should just go straight to Web Client log in page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Web Client
2. Notice AgileRealm window pop up for credentials
3. It will either log in and bypass Web Client log in page or it will throw 404 error


Cause

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In this Document
Symptoms
Cause
Solution
References


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