Reprinting of a Suspended Transaction With Gift Receipt Does Not Have the Same Set of Receipts Printed as it does in the Original Transaction (Doc ID 2257592.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

While reprinting the receipt of a Suspended Transaction which has Gift Receipt, both Suspended Transaction Receipt and Gift Receipt are printed whereas initially while suspending the transaction only Suspended Transaction Receipt got printed.

Steps to recreate:
1. Login to POS
2. Scan Item:1234
3. Click on "Item F4" >> "More F9" >> "Gift Receipt F2"
4. Click on "Transaction F5" >> "More F9" >> "Suspend F2"
5. Select Reason Code "Operator Request"
6. Notice that Suspended Transaction Receipt generated.

* Suspended Transaction *

Sale

Barcode 012111410339
__________________________________________

CoolBox 6.00 T
1234 1 @ 6.00
Gift Receipt

Subtotal 6.00
Total Sales Tax 0.32

Total 6.32

Total Tender 0.00

Number of Items Sold: 1

* Suspended Transaction *

Customer Copy
__________________________________________

 

7. On the Sell Item screen, click "More F9" >> "Reprint Receipt F4" >> "Last Trans. F2"
8. Notice the below receipts generated

i)

* Suspended Transaction *

* Not an Original Receipt *

Sale

Barcode 012111410339
__________________________________________

CoolBox 6.00 T
1234 1 @ 6.00
Gift Receipt
Sales Assoc. Application

Subtotal 6.00
Total Sales Tax 0.50

Total 6.50

Total Tender 0.00

Number of Items Sold: 1

* Suspended Transaction *

* Not an original receipt *

Customer Copy
__________________________________________

 

ii)

Congratulations
on your new gift!

* Suspended Transaction *

* Not an Original Receipt *

Sale

Barcode 012111410339
__________________________________________

*Gift Receipt*

CoolBox JBB
1234

Congratulations
on your new gift!

* Suspended Transaction *

* Not an original receipt *

Customer Copy
__________________________________________

Changes

 

Cause

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